Terms and Conditions

Your contract will be with: Border Air Training Ltd (hereafter called ‘the company’), VAT Registration Number: 533669916, Company Number: 2646725

The company registered office and main operating office is: Hangar 30, Carlisle Airport, Cumbria, CA6 4NW

Online Voucher Orders:

Flights this season are valid until 31st October 2018 

Flight Routing

The published routings may vary at the operating pilots’ discretion for reasons including flight safety and weather forecast. Some routes are particularly weather critical and require extremely good weather conditions to go-ahead, an example is the Ben Nevis Tour – the route may vary based on conditions. 

Cancellations

You are paying online for a voucher which can be used anytime, subject to pre-booking, and is valid until 31st October 2018. Extensions are available and details can be provided upon request. The voucher is transferable. The voucher cancellations refers to a scenic flight tour that may have been booked and not the actual voucher. To cancel or re-schedule a pre-booked tour please contact our customer service team on 01236 734672. 

Refunds

Online Tickets are valid until 31st October 2018 and are non-refundable.

Card Payments

Online credit and debit card transactions are via a secure payment gateway.

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd party.

Delivery Policy

All vouchers and bookings are confirmed by email.

Whilst every effort is made to provide our services on the days and at the times arranged between ourselves and the customer we may need to cancel our operations due to weather conditions, engineering issues and other circumstances entirely beyond the control of the company. In such an event the company will agree alternative arrangements in consultation with the customer.

Border Air Training Ltd are regulated by the UK Civil Aviation Authority for public transport operations under the terms of their Air Operators Certificate Number: GB2379 and for the provision of flight training facilities under Registration Number: OCP0428. The UK CAA provides further information on how it regulates flying operations on its website.

For your protection the company does retain contact details for all transactions but these are securely retained and are never disclosed outside the company. The purpose of retention is in the event that we need to contact the customer and for internal marketing purposes only. Please contact us if you have any concerns regarding this matter.

The company takes its obligations very seriously and in particular with regard to customer safety. Our staff will make every effort to ensure all visitors to our premises are kept safe and informed. The company reserves the right to refuse to carry any person who is or appears to be intoxicated by virtue of drink or drugs or who is behaving in an aggressive or otherwise unreasonable manner or is deemed by the aircraft commander to be unfit to fly.